Postage and Packing, Payment, Delivery and Returns

This page is for information purposes. Full policies are set out in the Terms and Conditions.

Postage and Packing (P+P)
P+P is charged based on the total weight of the goods comprising an order. The individual weight of each product is displayed on the product information page. For software purposes, weight is rounded up to the nearest 10g.

United Kingdom
Two postage options are available to UK customers: UK Economy and UK Premium.

UK Economy uses Royal Mail Second Class and Standard Parcels services. Delivery is typically within five days of dispatch. Economy services include insurance but are not tracked.

UK Premium uses the Royal Mail Special Delivery Next Day service. Delivery is guaranteed the next working day after dispatch. Premium service includes insurance and is tracked.

United Kingdom Postage and Packing rates:

Total weight of goods	UK Economy	UK Premium
0-50g	£2.00	£6.00
51-300g	£2.70	£6.00
301-500g	£3.50	£7.50
501-800g	£4.00	£7.50
801-1500g	£6.50	£10.50
1501-3500g	£9.50	£23.00
3501-5000g	£11.00	£23.00

International
International uses Royal Mail International Signed For and Parcelforce Global Priority services. Delivery is typically within five days of dispatch for most destinations. International services include insurance and are tracked.

International Postage and Packing rates:

Total weight of goods	Europe	Rest of World
0-50g	£6.00	£6.50
51-200g	£8.00	£9.50
201-300g	£8.50	£10.50
301-500g	£9.50	£13.00
501-700g	£10.50	£15.00
701-900g	£11.50	£17.00
901-1000g	£12.50	£18.00
1001-5000g	£64.00	£94.00

International customers that have not selected and paid for the correct Postage and Packing rate will have their entire order cancelled and refunded.

For postage purposes, the following countries are within Europe:

Albania	Georgia	Montenegro
Andorra	Germany	Netherlands
Armenia	Gibraltar	Norway
Austria	Greece	Poland
Azerbaijan	Greenland	Portugal
Azores	Hungary	Romania
Balearic Islands	Iceland	Russia
Belarus	Irish Republic	San Marino
Belgium	Italy	Serbia
Bosnia Herzegovina	Kazakhstan	Slovakia
Bulgaria	Kosovo	Slovenia
Canary Islands	Kyrgyzstan	Spain
Corsica	Latvia	Sweden
Croatia	Liechtenstein	Switzerland
Cyprus	Lithuania	Tajikistan
Czech Republic	Luxembourg	Turkey
Denmark	Macedonia	Turkmenistan
Estonia	Madeira	Ukraine
Faroe Islands	Malta	Uzbekistan
France	Moldova	Vatican City State
Finland	Monaco

All other countries not listed in the above table are classed as Rest of World for postage purposes.


Payment
The following cards are accepted as payment on this website:
American Express, Maestro, Mastercard, Solo, Visa, Visa Debit, Visa Electron.
Non UK issued Maestro cards are not accepted.

Secure payment processing is provided by Protx.
For additional information, visit the Protx website. (Opens in a new window.)


Delivery
Orders are normally dispatched the next working day. Science Fiction Collectables reserves the right to delay dispatch until payment has cleared in full. Payment normally clears after four working days.

For security reasons, orders can only be dispatched to the billing address of the card used for payment.

Orders are dispatched using Royal Mail services.

For operational reasons, orders are only dispatched on working days.

A dispatch confirmation email is sent on the date of dispatch.

Delivery is normally within five working days of date of dispatch.

UK Premium orders require a signature on delivery.

International orders require a signature on delivery.

International customers are liable for any and all import duties and other applicable local taxes.


Goods Not Received and Undeliverable Packages
Please refer to the relevant section in the Terms and Conditions page.


Cancellation, Returns and Refunds
Generally, an order may be cancelled for a full refund within seven working days after receiving the goods.  Refer to the Terms and Conditions page for full information.


This document last updated:
July 2010.