Postage and Packing, Payment, Delivery and Returns

This page is for information purposes. Full policies are set out in the Terms and Conditions.

Postage and Packing (P+P)
P+P is charged based on the total weight of the goods comprising an order. The individual weight of each product is displayed on the product information page. For software purposes, weight is rounded up to the nearest 10g.

United Kingdom
Two postage options are available to UK customers: UK Economy and UK Premium.

UK Economy uses Royal Mail Second Class and Standard Parcels services. Delivery is typically within five days of dispatch. Economy services include insurance but are not tracked.
UK Economy costs £3.50 for orders 100g and over. A Small Order Concession applies to orders under 100g, with a reduced rate of only £2.00. Delivery by UK Economy is free for orders of £30.00 or over.

UK Premium uses the Royal Mail Special Delivery Next Day service. Delivery is guaranteed the next working day after dispatch. (Working days defined as Monday-Friday.) Premium service includes insurance and is tracked.
The cost of UK Premium varies according to the weight fo the goods.

United Kingdom Postage and Packing rates:

Total weight of goods UK Economy* UK Premium
0-99g £2.00 £6.65
100-299g £3.50 £7.25
300-799g £3.50 £8.50
800-1749g £3.50 £10.75
1750-4499g £3.50 £26.00
*Delivery by UK Economy is FREE for orders of £30 or over.

International
International uses Royal Mail International Signed For and Parcelforce Global Priority services. Delivery is typically within five days of dispatch for most destinations. International services include insurance and are tracked.

International Postage and Packing rates:

 
Total weight of goods Europe** Rest of World
0-49g £8.35 £8.95
50-249g £9.90 £12.70
250-499g £12.00 £16.80
500-749g £13.90 £20.75
750-999g £15.80 £24.75
1000-1499g £20.20 £33.85
1500-4499g £65.25 £112.95

International customers that have not selected and paid for the correct Postage and Packing rate will have their entire order cancelled and refunded.

**For postage purposes, the following countries are within Europe:
Albania Georgia Montenegro
Andorra Germany Netherlands
Armenia Gibraltar Norway
Austria Greece Poland
Azerbaijan Greenland Portugal
Azores Hungary Romania
Balearic Islands Iceland Russia
Belarus Irish Republic San Marino
Belgium Italy Serbia
Bosnia Herzegovina Kazakhstan Slovakia
Bulgaria Kosovo Slovenia
Canary Islands Kyrgyzstan Spain
Corsica Latvia Sweden
Croatia Liechtenstein Switzerland
Cyprus Lithuania Tajikistan
Czech Republic Luxembourg Turkey
Denmark Macedonia Turkmenistan
Estonia Madeira Ukraine
Faroe Islands Malta Uzbekistan
France Moldova Vatican City State
Finland Monaco

All other countries not listed in the above table are classed as Rest of World for postage purposes.


Payment
The following cards are accepted as payment on this website:
American Express, Maestro, Mastercard, Visa, Visa Debit, Visa Electron.
Non UK issued Maestro cards are not accepted.

Secure payment processing is provided by Sage Pay (formerly known as Protx).
For additional information, visit the Sage Pay website. (Opens in a new window.)



Delivery
Orders are normally dispatched the next working day. Science Fiction Collectables reserves the right to delay dispatch until payment has cleared in full. Payment normally clears after four working days.

For security reasons, orders can only be dispatched to the billing address of the card used for payment.

Orders are dispatched using Royal Mail services.

For operational reasons, orders are only dispatched on working days.

A dispatch confirmation email is sent on the date of dispatch.

Delivery is normally within five working days of date of dispatch.

UK Premium orders require a signature on delivery.

International orders require a signature on delivery.

International customers are liable for any and all import duties and other applicable local taxes.


Goods Not Received and Undeliverable Packages
Please refer to the relevant section in the Terms and Conditions page.



Cancellation, Returns and Refunds
Generally, an order may be cancelled for a full refund within seven working days after receiving the goods.  Refer to the
Terms and Conditions page for full information.


This document last updated:
May 2012.